The Strand Hotel Privacy Policy

Policies

Best Rate Guarantee

If you find a lower rate for the same room type, either prior to making a reservation OR within 24 hours of booking with us, please either call our reservations department or email the details to us at reservations@thestrandnyc.com

Please include your contact information and reservation number if you have made a booking directly with us. If you qualify for the offer, we will not only match the rate that you found, we'll lower your rate by $10 per day.
Please note that to qualify for the Guaranteed Best Rate offer, the rate that you found:
  • Must be for the same number of nights
  • The room type must be identical
  • Offer not valid on non-refundable rates
  • Rate must have been found on a website where a reservation can be made directly
  

Reservations Policies

Privacy Policy

We are very much aware of your concerns about the privacy of your information. We have no desire or intent to infringe on your privacy and we will not provide your personal information to anyone else.

When you provide your personal information such as name, address, email address and telephone number, we will not give or sell this information to any outside company for any use. The information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse or alteration of information we have collected from you at our site.

All of the information contained in this website, including the site design, graphics, and text are the copyrighted property of the Strand. Any other trademarks, company names, product names and/or logos set forth in this website are the property of their respective owners.

We appreciate your confidence in us and promise that we take your privacy seriously.

Check-in and Check-out Times

Check-in time is at 3pm and Check-out is at 12 noon. If you arrive early, or need to depart late, our Bell team will likely be able to store your luggage. Early arrivals and late departures can be requested but can not be guaranteed. Late departures up to 4pm are subject to a half-day rate, and departing after 4 pm is subject to a full-day rate.

Guarantee, Cancellation, or Change of Reservation

A valid credit card is necessary to reserve a room. A full 24 hours notice prior to the 3pm arrival time is required to cancel or to make a change to a reservation. A full day’s room and tax will be charged to the credit card used to guarantee the reservation if a cancellation occurs within this period.

Non-refundable Rates

Reservations that are deemed “non-refundable” are not subject to cancellation policies and are non-transferable. In order to secure the lower rate at the time of the booking, the guest has waived the ability to cancel. The amount for the entire stay is due at the time of the booking and is not refundable for any reason.

Maximum Occupancy of Rooms, Rollaways, Additional Guests and their Registration

Room rates are based on single or double occupancy with $30 (plus taxes) added to the nightly rate for each additional third and fourth adults. Adults are considered 12 years of age and over. Maximum occupancy for rooms with one King or one Queen bed is two, for a room with a King bed and a pullout sofa is three, and with two double beds is four.

The hotel does not have rollaways or cots, nor do we allow additional bedding to be placed in the rooms, as ordered by FDNY. All additional guests must be registered with the front desk at the time of arrival.

Payment Policies

Unless otherwise stated at the time of booking, payment must be guaranteed on arrival. A valid credit card is required and will be authorized for the full amount of the stay, plus taxes (roughly 15%), and an additional $50 per day to guarantee incidentals.

While most authorizations release immediately upon departure, some credit or debit card authorizations may take up to 30 days to release depending on the issuing bank. The hotel is not responsible for any fees or inconvenience that may result. If you are experiencing an issue with a pending authorization, please contact the issuing bank by calling the number on the back of the card, and feel free to contact the front desk if they require the hotel’s assistance in getting an approval released.

Cash can be accepted with proper identification, with the amount for the entire stay due in advance. If cash is to be used, we recommend providing us with a credit card to guarantee incidentals at $50 per day. Otherwise, an additional $200 per day is required.

We accept the following payment types: American Express, Visa, Mastercard, Discover, Diner’s Club, JCB, Travelers Checks (USD), and Bank Transfer*. Personal checks are not accepted without advance written request and management approval.

Foreign currencies are not accepted, nor exchanged, but locations for these services are nearby (please contact our concierge).

* Bank Transfers must be accompanied by an additional $50 for associated transfer fees and require advance written notice and management approval.

Taxes

Taxes are applied on a nightly basis and are as follows: NY State Sales Tax 8.875%, City Tax 5.875%, and City Occupancy tax of $3.50 per room.

Groups

Ten or more reservations are considered a group and must be booked through our Sales Department. Groups are subject to the terms of a contract and to porterage fees. Groups arriving via bus or other large vehicle must make the hotel aware by providing the vehicle type and ETA. Waiting areas and/or Parking for large vehicles are not provided, as the loading zone of our hotel is only for immediate drop off and pickup only. All baggage for an arriving group must be uniformly and conspicuously tagged with the printed name of the guest on each piece.

 

Hotel Policies

Illicit Activity

The hotel will report all suspected illegal activity to the appropriate authorities and reserves the right to refuse service to anyone suspected of involvement such activity.  The hotel reserves the right to enter any area of the hotel, including guestrooms, should there be a reason for suspicion of illegal activity or if we suspect our property, staff, or guests are at risk.

Conduct

All guests are expected to exhibit appropriate civil conduct while on our property and in our rooms.  Public intoxication will not be tolerated on our property.  Disrupting the guests’ experience with inappropriate behavior including harassment, offensive or insulting language or any other means deemed inappropriate by management will result in dismissal from the property in addition to paying for any charges the hotel incurs as a result of the disruption.

Operation Nexus

The New York City Police Department’s Operation Nexus is a nationwide network of businesses and enterprises joined in an effort to prevent another terrorist attack against our citizens.  Members of Operation Nexus are committed to reporting suspicious business encounters that they believe may have possible links to terrorism and the Strand Hotel is an active member.

Minimum Age Requirements

In order to reserve a room and check in to our property you must be at least 21 years of age and provide a valid driver’s license and credit card.  The hotel requires that someone at least 21 years old actually stays on the property and is responsible for all activity that takes place.

Damage to the Room, Fixtures, or Items

Any type of damage to our room, its fixtures, or the loss or damage to items in the room will result in a charge that will be at the discretion of management.

Non-Smoking Policy

The Strand Hotel is a non-smoking property and all guest rooms are non-smoking.  Smoking in the rooms or tampering with the smoke detectors will result in a cleaning fee of $200 and continued noncompliance will result in dismissal from our property.

No Pet Policy

We do not allow animals of any kind on our property, with the exception of registered service animals.  Noncompliance will result in a $200 cleaning fee and dismissal from our property.

Americans with Disabilities Act Compliance

The property has 9 rooms that are certified as compliant with the Americans with Disabilities Act.  All of them are of the Superior Queen Room type and are located on the lower floors for easier evacuation in the event of an emergency.  We are also able to outfit any room with a hearing impaired smoke detector.  All common areas are also ADA compliant.

Package Receiving and Storage

The hotel has limited storage space and does not encourage guests to have items shipped in advance of their arrival.  However, we will store up to two packages of small to medium size (up to 18 inches in length, width, and height) a maximum of two days prior to the arrival date as a courtesy.  The shipping label must contain the name of the reserved guest (please include the arrival date) or we will not accept the package for security reasons (as advised by NYPD and Operation Nexus).  Should a package exceed the size requirements or the length of time stated here, we reserve the right to charge a $5 storage fee per day per package, payable on arrival.

Shipping

The hotel is able to provide shipping supplies if available, but pickup and payment must be made exclusive of the hotel.

Bag Storage

Should guests need to leave their baggage on our property before checking in or after checking out, the hotel will oblige (should space be available) and a bag check will be issued.  In consideration of the free storage of the property covered by the check, the hotel is not liable for the theft, loss, damage or destruction of the property in the absence of gross negligence on the part of the Hotel or its employees.  If the property is not claimed within 24 hours, the hotel shall have the right to examine its contents, in the presence of management, for security purposes (as advised by NYPD and Operation Nexus).  After 10 days it will be treated as Lost and Found (see Lost and Found).

Porterage

A one-time fee of $8 per item may be assessed in the event a large amount of luggage and/or packages is handled by the Bell staff for a particular guest or group of guests.  This will be determined on a case by case basis by Hotel Management and notification will be given to the guest.  The full amount is payable to the hotel with 100% being issued to the bell staff responsible for handling the items.  Groups of 10 rooms or more are subject to porterage as stated in their contracts.

In-room Refreshments (Minibar)

Each room has a minibar system which uses digital sensors that immediately register when an item is moved.  Removing any item, or opening any of the vending drawers will result in a charge automatically posting to the room.  This refrigerator is not intended for the storage of personal items and can not be used as such.  Any charges incurred are the responsibility of the guest and can not be adjusted.  The drinking age in the USA is 21 years old.  If the minibar should be locked to prevent the underage consumption of alcohol, the front desk should be informed so they can make arrangements.

Personal Refrigerators

The hotel does not have the ability to provide personal refrigeration units for rooms.  However, should there be a medical need for one, arrangements can be made if the medicine is presented or an infant is known to be checking in.

Coffee Makers

The hotel has coffee makers that we are able to provide for guests free of charge.  Please make note of it when booking the reservation or contact the front desk on arrival.

Safes/Lost and Found/Personal Property

In-room safes are provided in every guest room and are to be used to store any items of value.  However, the hotel is not liable for the theft, loss, damage or destruction of the property in the absence of gross negligence on the part of the Hotel or its employees.

The hotel will make every effort to retrieve and hold any items accidentally left behind for up to 30 days.  After that period has passed, and the item remains unclaimed, it becomes property of the hotel or it is disposed of.  To contact the Lost and Found department please dial extension 7025 between the hours of 8am and 6pm Monday through Friday or email hskp@thestrandnyc.com.

Any items left in or next to the garbage bins are considered refuse and will be discarded.  The hotel is not responsible for items that appear to be for disposal.  Guests are encouraged to avoid confusion by placing all items in the drawers and cabinets provided, or in their luggage.

Bathtubs

The majority of the hotel is equipped with standing showers.  However, there are bathtubs in some of our deluxe room categories and are available by request only.  While we will make every effort to accommodate a bathtub request, we can not guarantee availability due to possible unforeseen factors.

Fitness Center

The Fitness center is for unlimited use to guests over the age of 18 (unless accompanied by an adult) and is at your own risk.  It is assumed that patrons know their physical limitations.  Proper attire including shirt and shoes must be worn at all times and equipment must be wiped down after use.  Head phones are to be used -with all TV monitors and the fitness center is a cell phone-free environment.

Business Center

Use of our business center is complimentary.  We ask that guests be considerate of others regarding length of session, illicit content of pages viewed, and the sound volume.  Talking on a cell phone is discouraged unless absolutely necessary.  Should a guest need to print/copy/fax a document larger than 20 pages, there will be a $.25 charge per page.

Our computers are PC only and OpenOffice is installed.  OpenOffice offers all of the features of Microsoft Office and one can view/edit/print/save in all document formats (visit openoffice.org for more information).

Concierge Ticket Policies

Our concierge is available to secure tickets for you to Broadway shows and many other events.  In all cases, tickets are purchased through ticket brokers and other third parties who alone establish the selling price.  Tickets are resold at market value by these suppliers.  The price printed on the ticket face is only what one might have paid if they arranged to personally buy the tickets well in advance and had gone directly to the theatre for their purchase rather than through the convenience of a ticket broker and hotel concierge.  All other methods of purchase incur service, delivery, and other fees which are not reflected on the face value shown on the ticket.

Once the Concierge has secured tickets on behalf of a guest, there can not be any cancellations or requests for a refund for any reason.  All ticket sales are final sales. Tickets purchased through the concierge desk may be obtained from several sources; all taxes and fees are included in the total selling price.

Do Not Disturb policy

The interior of the room is outfitted with two buttons near the door that act as a traditional “Do not Disturb” (DND) sign.  When the “Privacy” button is pressed, a red light is visible on the outside of the door that will alert any staff members not to knock or enter the room for any reason.  When the “Service” button is pressed, a green light is visible and the staff knows they should clean the room as soon as they can. 

Management reserves the right to enter a room with a known status of “Do Not Disturb” in the event of an emergency or if suspected illegal activity is taking place.  Management also reserves the right to enter a room with a “Do Not Disturb” status to service and inspect the room every third day.

Housekeeping

For the safety of our staff and our guests, all occupied rooms will be serviced while guests are not present.  We can service a room at any time that is convenient up to 6:00 pm.  Please alert the front desk, or a housekeeping supervisor, if you would like to schedule service at a particular time.

Guests that return after 6 pm to find they left the DND light on will not be able to have full service of the room, but an attendant will empty garbage and provide new towels and amenities.  Should you need further assistance please contact the front desk. 

In order to ensure our standards are being met, Management reserves the right to enter and service a room every third day in the event a “Do Not Disturb” remains on.

Valet Laundry

The hotel has a partnership with a local Dry Cleaning and Laundry service.  Same-day service is available: if the clothes are received by 9am, they are returned that evening at 6pm.  If the clothes are received after 9 am they will return the following day at 6pm.  The hotel is not responsible for loss or damage but will make every effort to work with the Dry Cleaner and the guest to form a resolution should a problem occur.

Parking

The hotel has a partnership with a local garage that provides valet parking service for our guests.  Self-parking is not provided, though there are a number of garages within a few blocks of the hotel.

We do not recommend parking on the street, regardless of posted signage, as damage, theft, or parking tickets can occur at any time without notice.  The hotel is not responsible for fines, loss, or damage to cars on the street or in the loading zone directly in front of the hotel.

Currently, valet parking rates are $45 per night for a sedan, with a $10 surcharge for oversize vehicles such as SUV’s, trucks, vans, or wagons which includes taxes.  Rates are subject to change.  This rate is based on a 24-hour period with no in and out privileges.  Cars exceeding the 24-hour period by more than 1 hour will be charged for a full night.

Under normal circumstances, the hotel recommends allowing roughly half an hour to retrieve the vehicle for departure.

The hotel and garage are not responsible for personal belongings left in the car or glove compartment.  We recommend removing all valuables from the car when you arrive and ask that you leave only the key to the ignition.  All claims for loss or damage must be made to the garage attendant at the time the car is returned.  After guest departure, insurance regulation states that the hotel and garage assume no liability for loss of or damage to the guests’ property or vehicle.

Parades/Street Closures

Because of the diversity and grandeur of New York City, parades and other events will force the NYPD to close down certain streets in Midtown (usually on Sundays, with the exception of Thanksgiving Thursday for the Macy’s Day parade on 6th Avenue).  We are located on West 37th Street between 5th and 6th Avenues and our street is often affected.  Many parades use 5th Avenue and our street is one way running west to east.

The retrieval of vehicles from the garage is usually the most affected aspect of our operation when the street is closed.  We will make every effort to alert our guests of an action plan, but we advise giving 1 hour of notice if you will need your car on the day of a parade.   In addition, NYPD may not allow the car to be delivered to the front door, in which case, the car is usually delivered to within a block of the hotel, or guests may go to the garage to retrieve their vehicle.

The hotel is not responsible for any affect a street closure may have on the agenda of one of our guests.  Please visit www.nyc.gov for street closures and events scheduled that may affect your stay.

 

Meeting Room Policy

All requests for the usage of our meeting space must be made in advance with our Sales department and are subject to the terms of a contract.  Unless stated in the contract, all reservations, hotel, and food and beverage policies apply.

 

Food and Beverage Policies

Drinking age/Intoxication/Conduct

The drinking age in the USA is 21 years old.  Valid proof of age is required for all guests when consuming alcohol on our property.

Public intoxication will not be tolerated on our property.  Disrupting the guests’ experience with inappropriate behavior including harassment, offensive or insulting language or any other means deemed inappropriate by management will result in dismissal from the property.

Closures/Calendar

The Top of the Strand and The Strand Bistro are subject to closure on occasion for private events.  The hotel shall make every attempt to notify our inhouse guests of these closures with appropriate signage in our Lobby and elevators.  We also post these closures on our website once a party is confirmed.

Top of the Strand Age Restriction

The age for admission to The Top of the Strand is 21 years of age.

Top of the Strand Weather Considerations

The Top of the Strand, because of its physical attributes and location atop a 20-story building, may need to close unannounced for various weather conditions such as excessive heat, wind, hail, freezing rain, hurricane, tornado warnings, or other weather related phenomena.

Dress Code

While our Food and beverage spaces do not have strictly enforced dress codes, we recommend “smart casual” attire.

Parking

Valet Parking is not offered for guests of our restaurant.  Valet Parking may be utilized through the hotel, but it is subject to the same terms and conditions listed in the Hotel Policy section (see Hotel Policies, Valet Parking).

Self-parking is not provided, though there are a number of garages within a few blocks of the hotel.

We do not recommend parking on the street, regardless of posted signage, as damage, theft, or parking tickets can occur at any time without notice.  The hotel is not responsible for fines, loss, or damage to cars on the street or in the loading zone directly in front of the hotel.

Gratuities

A gratuity of 18% will automatically be placed on all parties of 6 or more that dine in our restaurant.  Also, 18% gratuity will apply to all guests that sign a check to their room as well as Room Service orders.  This amount is based on the subtotal of Food and Beverage before taxes.

Room Service

Room Service is available in the hotel during the hours of Strand Bistro operation, excluding breakfast.  These hours are 12pm – 10pm Monday through Friday and 5pm to 10pm on Saturday and Sunday.

Dietary restrictions

If a guest or patron has any dietary restrictions and is staying in the hotel, we ask that you notify us by phone, email, or opentable.com as soon possible so that we can do our best to accommodate you.

If you are dining with us, please notify the server upon being seated of your restrictions.

Outside Food and Beverage

The hotel does not allow for any food or beverage purchased from another provider.  In the case that a specific item is needed or requested and we are not able to provide it on or own, please contact management from either the restaurant or hotel in advance for approval.

Reservation policy

Reservations are accepted in the Bistro up to one month in advance.  A phone number is required.  For parties of 12 or more, a credit card is required which will be charged a fee of $25 per person if the reservation is cancelled without 24 hours notice.

Seating at The Top of the Strand is limited and is on a “first-come first-served” basis.  For parties of 8 or more, please contact our events team.

Event Policies

In order to maintain a comfortable atmosphere for all of our guests and patrons to enjoy, we ask that patrons consider those that are sharing the space.  We do not allow for decorations, entertainment, outside food and drink (including cakes and cupcakes) or other items or activity that would affect our atmosphere unless the space has been rented exclusively.

Exclusive rentals are subject to the terms of a contract.

 

 

 

 

 

 

 

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